Booking Policy – Love Mia Naturopathy

To provide the best care and accommodate the needs of all clients, Love Mia Naturopathy has established the following booking policy:
 

Appointment Booking

• Booking Methods: Appointments can be made through our online booking system or by contacting us directly at hello@lovemianutropathy.com.

• Booking Confirmation: All appointments are considered tentative until confirmed by Love Mia Naturopathy.

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New Client Information

• New Client Forms: New clients are required to complete and submit the ‘New Client Intake’ form at least 24 hours prior to their first appointment.

• Health History: Accurate and up-to-date health history is essential for effective care. Please provide any recent pathology results or investigations by emailing them to hello@lovemianutropathy.com.

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Arrival Time

• Arrival: Please arrive at least 5 minutes before your scheduled appointment to ensure a prompt start.

Late Arrivals
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• Late Arrival: If you arrive late, we will do our best to accommodate the full session. However, if this impacts other clients, your session may be shortened, and 100% of the total fee will still apply.

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Cancellation Policy
At Love Mia Naturopathy, we value your time and kindly ask for the same respect in return.

• Cancellations made within 24 hours of the scheduled consultation will result in the loss of the 50% deposit.

• No-shows will be charged the full consultation fee.

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Payment for Services

• Initial Consultations: A 50% deposit is required at the time of booking to secure your consultation.

• Follow-Up Appointments: Payment can be made at the time of booking or at the consultation, as arranged with the practitioner.

• Accepted Payment Methods:

  • Credit cards

  • Debit cards

  • Bank transfer (by arrangement)

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Appointment Changes

• Rescheduling: Appointments can be rescheduled up to 12 hours before the scheduled time by contacting hello@lovemianutropathy.com.

• Changes Within 12 Hours: Rescheduling within 12 hours is at the client’s discretion and may result in a 50% fee.

• No-Shows: Failing to attend an appointment without notice will result in 100% of the total fee.

• Practitioner Cancellations: If the practitioner cannot attend due to illness or unforeseen circumstances, you will be notified as soon as possible. You will have the option to reschedule or receive a full refund.

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Changes to This Policy

We reserve the right to update this policy at any time. Changes will take effect immediately and be communicated to clients and available on our website: www.lovemianutropathy.com.

Visitor Responsibilities
Visitors to www.lovemianutropathy.com are responsible for their own health and safety. Please note, the information provided is not individualised medical advice. For specific health concerns, please consult a healthcare professional.

Contact Us
If you have any questions or concerns about this policy, please contact us at hello@lovemianutropathy.com.